Comments on: Why Social Media Matters, and Why Kia Doesn’t Care

By: The Value Of Social Marketing Is Growing « Social Marketing Club

The Value Of Social Marketing Is Growing « Social Marketing Club — Sun, 06 Apr 2008 03:26:46 +0000

[…] Social Marketing and Social Change: Viewing the Conversations Sessions Why Social Media Matters, and Why Kia Doesn’t Care | Internet Marketi.. Social Media Marketing Campaigns: How to Set Goals and Define Your Target M.. Influential Marketing […]

By: How To Screw Up Customer Care : Matthew Keegan

How To Screw Up Customer Care : Matthew Keegan — Fri, 15 Feb 2008 17:34:51 +0000

[…] got an eyeful earlier this week when I stumbled upon (literally!) Courtney Tuttle’s blog and read the Kathy Milette piece reprinted by Tuttle on January 5, 2008, about her experience with […]

By: Matt Keegan

Matt Keegan — Wed, 13 Feb 2008 16:37:59 +0000

Very thorough! I agree particularly with the internet part. Last year I wrote an article about Helium Marketplace, posted it to my blog and then followed that up with a post from Helium about my critique.

Needless to say, my articles rank #3 and #4 on Google for the keywords Helium Marketplace.

I hope that you are able to resolve your Kia problems to your satisfaction.

By: Kathryn Milette

Kathryn Milette — Thu, 10 Jan 2008 04:46:46 +0000

By the way, a friend suggested I email this post to Kia management, and see if I get a response. If I can find a non-generic email address I just may do that. Time to exploit my grad school tuition and log into the Hoovers database and see what I find.

By: Kathryn Milette

Kathryn Milette — Thu, 10 Jan 2008 04:44:42 +0000

oh my god! I can’t even imagine that, given that I have two children - how terrifying!

By: Digital Music Recording

Digital Music Recording — Tue, 08 Jan 2008 15:30:25 +0000

I can quite understand that it has been cathartic. You can also be very happy that you have saved a lot of people a lot of grief that they would have had, had they bought a Kia!

By: Don@AffiliateWatcher

Don@AffiliateWatcher — Tue, 08 Jan 2008 04:26:55 +0000

This is along the same line of problems that I’ve been having with Embarq.

I’ve made several blog post about the ongoing problems with my Embarq DSL and thier crappy customer service.

I also know about KIA’s as my Mother-In-Law has had two of them. She never learns. The first actually had parts come off while driving down the road. I won’t even start to tell you the problems she’s had with the second one!

Don

By: Kathryn Milette

Kathryn Milette — Mon, 07 Jan 2008 18:59:35 +0000

I will definitely check that out. Thanks Marc.

By: Marc

Marc — Mon, 07 Jan 2008 17:38:47 +0000

Great article.

Your readers might want to try http://www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.

It is free and easy to use.

By: Kathryn Milette

Kathryn Milette — Mon, 07 Jan 2008 16:30:58 +0000

Nope…haven’t heard a word. But simply writing this article has been really cathartic (sp?)

Thanks for the comments!